What should you learn about AI and chatbots?

There are two types. This is in order to avoid confusion. The first type is called"traditional" bot "traditional" bot that operates according to preprogrammed guidelines. Therefore, if a question is asked of the chatbot, it isn't preprogrammed.

Two types

To keep things clear, There are two kinds of chatbots. The first one is called"the "traditional" bot, and operates following pre-programmed rules. The chatbot isn't able to respond to any question that's not preprogrammed. The second type is learning, smart chatbots built on Artificial Intelligence or Machine Learning. The strength and possibilities of this second kind of chatbots are growing every day.

The 'human touch'

Chatting with bots is not suitable for all. There is a debate going on regarding how far chatbots could replace the human touch'. Chatbots are interesting subjects for discussion within the context of the "Turing test". This test proves that a machine such as chatbots are able to mimic human intelligence. Do chatbots are heading in that direction?

There is no definitive answer to this question for moment. But there are already functionalities that could bring AI Chatbots closer to the human touch regarding customer interaction especially when combined with AI or machine learning. These three factors show how chatbots can strengthen customer relations:

Speed and standard questions.

Customer service representatives are often busy answering questions of a basic nature. Chatbots are perfect for taking over these tasks. ING now allows customers to receive assistance immediately if their card is having problems abroad. This is much more time-consuming than the helpdesk. Chatbots allow customer service to take more time to address complex issues or queries. This allows them to give more time to human interactions when it is absolutely necessary.

Sometimes, you'd like to have a service desk employee next to you while you're executing a difficult task for your business. This is achievable with AI Bot Chat. Eneco's chatbot helps customers submit readings for their meters. In the same chat screen, customers are able to submit their readings and get answers to their questions about them. This makes it much simpler to complete complex tasks.

Language recognition and mood measurement

This technology is just beginning to develop however, thanks to machine learning techniques and artificial intelligence, chatbots are increasingly able to better measure the mood of chatters, and recognise language. This technology is currently being used at a large scale. All developers can already make use of this technology by allowing their software to access services offered by large players who are creating the technology and making it accessible to users, like Google or Microsoft. These technologies are being integrated into this way already. Human touch is gradually coming into range.

"Talking" to software

Chatbots can also add an element of human interaction in situations where no human would be present. Chatbots can engage in a conversation using software. If a client has a question or needs assistance, this can be highly beneficial. It can be more straightforward to receive assistance and guidance when setting up new systems as opposed to navigating through the help menu. This is especially useful for those who don't use the system often.

Chatbots, or chatbots in brief is more than an answering machine. It is also employed in conjunction with AI as well as machine learning. The technology is offering an increasing number of possibilities in this area. In the debate about chatbots, it's better to avoid thinking in extremes. If chatbots can't offer a solution human service desk personnel can step into. There is no need to choose between the two, however both could work in tandem. When the human and the machine can work together in the right way, customer contact through chatbots will only increase in the near future.